Family Stories
What Families Share After Working with Suria
These are real accounts from families across KL. We share them as they were told to us — in plain language, without polish.
← Back to Home6+
Years in KL
340+
Families served
4.7/5
Average family rating
92%
Monthly renewal rate
Families We Have Worked With
What People Say
Norhayati Ibrahim
Bangsar, Kuala Lumpur
My mother had been staying at home alone for nearly a year after my father passed. She wasn't unhappy exactly, but she had no reason to get ready in the morning. Three months into the Social Engagement programme, she has a standing visit to a sewing circle every Wednesday. Suria found it, arranged it, and still accompanies her. I never asked them to do all that — they just noticed she enjoyed crafts and sorted it.
May 2025
Tan Chee Keong
Subang Jaya (family in Penang)
We are based in Penang and my wife's father lives alone in KL. The Regular Check-in programme gave us a real picture of how his days were going — not a vague reassurance, but actual short notes that told us whether he had eaten properly, whether he seemed settled. There was one week in April where he wasn't quite himself, and the coordinator flagged it plainly in the update. We appreciated that more than I can say.
April 2025
Rajes Kumar
Brickfields, Kuala Lumpur
I want to mention that the coordinator speaks Tamil with my father, which was not something I expected when I first called. It made a real difference. He's a private man and was not keen on strangers, but within two visits he was comfortable. The Daily Living programme has made his home much more manageable, and we finally don't spend every family dinner worrying about whether the fridge is stocked.
May 2025
Faridah Yusof
Chow Kit, Kuala Lumpur
I signed up for the check-in programme after a few months of feeling uncertain about my aunt. The coordinator — Siti — has been the same person from the start, and my aunt actually looks forward to her calls. That consistency matters. One small comment: I wish the monthly summaries came a day or two earlier in the month, but when I mentioned it Suria adjusted without any fuss.
April 2025
Lim Lay Hoon
Petaling Jaya (family overseas)
We arranged the Daily Living programme for my mother-in-law from Singapore. The whole onboarding was handled over a video call and two emails — straightforward. What has struck us is how the coordinator handles communication: clear, without overexplaining. We never feel managed or patronised, just kept properly in the picture. Three months in and the house is noticeably calmer and more orderly.
May 2025
Ahmad Shazwan
Wangsa Maju, Kuala Lumpur
My parents are both in their late seventies and still living in the house they've been in for forty years. The Social Engagement programme gave my father something he didn't know he missed — a reason to go out and talk to people. He now describes himself as busy, which he has not said in years. The updates to our family WhatsApp group are friendly and to the point.
April 2025
Case Studies
A Closer Look at Three Families
Case Study 1 — Social Engagement Programme
The Situation
A 73-year-old woman in Bangsar whose children had both relocated abroad. She was active and mobile but had no regular reason to leave the house and had gradually withdrawn from neighbours and acquaintances over about eighteen months.
What We Arranged
A monthly calendar including two community centre morning sessions, one pasar outing with a companion, and participation in a small craft group that met fortnightly. All outings were accompanied. A monthly summary was emailed to her daughter overseas.
After Three Months
She had established friendships in the craft group independently of the companion's presence. Her daughter noted she had begun calling home to share news about other people — a shift from the earlier pattern of calls focused on her own day.
"She told me on her last birthday that she finally had things to talk about again." — Her daughter, calling from Melbourne
Case Study 2 — Regular Check-in Programme
The Situation
A family in Penang coordinating care for an elderly father in KL. The father was independent and did not want intrusive help — he simply lived alone and the family, several hours away, had no reliable way to know how he was day to day.
What We Arranged
Three check-ins per week — two phone calls and one brief in-person visit. A short written note shared with the family within an hour of each contact. A single coordinator managed all communication so the family dealt with one person, not several.
After Two Months
The family described the arrangement as replacing about four to five hours of worry each week — time they had previously spent calling neighbours and trying to piece together an indirect picture of how he was doing. One early update flagged something the family was able to act on before it became a larger concern.
"We were not asking for much — just an honest note. That is exactly what we got." — Son, Penang
Reach Us Directly
Phone
+60 13-830 8001Address
Jalan Tunku Abdul Rahman,
50100 Kuala Lumpur
Office Hours
Mon–Fri: 9am–6pm
Sat: 9am–1pm
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